All Horsetrucks for Rent’s pick-up points are open from 8:00 AM till 17:00. The horse truck must be returned not later than 16:30 on the return date. There is an option to return the horse truck in the morning of the following day, in which case the horse truck must be back by 8:00 AM. Please leave a note at the time of booking, when you would like to make use of this delivery option. If you could not make it in time, we are obliged to charge you an extra day.
What to do if I am late? Please note that if you are late, the next client will have to wait. Therefore, please, always be on time! Call us immediately (+31 85 902 5800) as soon as you realize that it will not be possible to return the horse truck on time. If you are late for whatever reason, we are unfortunately forced to charge an extra day.
We always ensure that our customers receive the horse truck with a clean cabin and a horse area. Therefore, the truck should be returned without shavings/hay/straw/manure and well wiped out. When you have the opportunity to clean the inside with water, that would be very helpful and will reduce the chance of you paying extra for cleaning costs. We also expect that there is no garbage and dirt in the cabin and that it is returned neatly. There is always an option to use our cleaning service, which costs €50 excl. VAT.
Your car can be parked on the property of the owner of the truck and the key is kept safe for you.
The horse truck is All-risk insured within the European Union. The own-risk is € 1,000.00 excl. VAT. Horsetrucks for Rent is not responsible for any damage caused by a horse to the truck.
After checking and the approval by the dealer, we will refund the deposit within 4 working days after returning the horse truck. In case of different banks, it may take a little longer before the amount is actually on your account
If a booking is canceled 48 hours before the time of the booking pick-up date, 50% of the total booking price will be charged. If a booking is canceled within 24 hours before the booking pick-up date, 100% of the total booking price will be charged. Therefore, please cancel your booking in the Horsetrucks for Rent system as soon as you know that you will not proceed with the renting. The link for cancellation can be found in the confirmation email of your booking. In the event of force majeure or emergency, you must provide us with proof, such as a statement from a (veterinary) doctor. The validity of this will be assessed by an employee of Horsetrucks for Rent.
Then call our landline phone number as soon as possible: +31 33 470 18 28.
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